Zolaviri serves customers in North America, Europe and Australia. This page explains how to raise a return, refund, exchange, lost-parcel or damage request. It separates the five situations because the evidence, review and possible outcome can differ. It does not promise a return, refund, replacement, exchange or specific outcome before the request has been reviewed.
Returns Overview
This page does not confirm that every product can be returned. Return eligibility must be confirmed for the specific item and reason before you send anything back. Contact us first so we can confirm whether the item is eligible and give you the correct next step. Do not use an address from this page to return an item. Wait for written return instructions from support.
Keep the item, packaging, tags, accessories and any inserts together until your request is resolved. Return shipping responsibility is not stated on this page. It is confirmed with the instructions for the specific situation.
Return Eligibility and Condition
This page does not publish a fixed return window, a condition checklist, or a list of non-returnable products. Before returning anything, contact us with your order number and item details so we can confirm the deadline, condition requirements and any exclusions that apply to your order.
Do not assume that an unused item is automatically eligible. Do not assume that an item is excluded unless support confirms that it is. Wait for written instructions before shipping anything back.
Wrong Item Received
If the item you received is not what you ordered, contact us as soon as possible. Include your order number, the name of the item you ordered, the name of the item received, and clear photos of the item, its packaging and the packing slip or label. Keep the item and all packaging.
Wait for our reply before returning it. We cannot confirm a replacement or refund until the incorrect item has been reviewed. Return shipping responsibility for incorrect items is not stated on this page; it is confirmed with your instructions.
Change of Mind
If you have changed your mind, contact us before sending the item back. Tell us your order number, which item you want to return and why. Keep the item and its packaging, tags, accessories and any gifts together while the request is reviewed. Do not use, wash or alter the item during review.
Change-of-mind returns may be subject to a deadline, condition checks and return shipping costs. The specific rules for your order have not been published on this page and must be confirmed by support before you return anything. No refund is promised until the request has been reviewed.
Parcel Lost in Transit
If tracking shows no movement or your parcel has not arrived, check the tracking link and the delivery address on your order first. Our stated processing time is 1–3 business days and the shipping estimate is 7–12 business days.
If the parcel is still missing or tracking has not updated, contact us with your order number, tracking number and delivery address. We will review the delivery information available. A refund or replacement is not automatic when a parcel is first reported.
Item Damaged on Arrival
If an item arrives damaged, contact us as soon as possible and keep the item and all packaging. Send your order number, a description of the damage, clear photos of the item, the outer packaging and the shipping label, and any other evidence requested.
Do not return the damaged item until you receive instructions. We will review the evidence before confirming the next step. A refund or replacement is not promised before that review, and return shipping responsibility for damaged items is not stated on this page.
Exchanges
This page does not confirm that Zolaviri offers direct exchanges for size, colour, style or another option. Do not send an item back for exchange until support confirms whether an exchange is available for your item and option.
Stock, price differences, shipping costs and whether the original item must be received or approved first are not confirmed on this page. If a direct exchange is not available, support will explain the options that apply to your order. This page does not assume that a replacement item is in stock.
How to Start a Request
Email vaughan@zolaviri.shop with:
- Your order number.
- The item name and the issue: wrong item, change of mind, lost parcel, damage or exchange.
- Clear photos where relevant, including the item, packaging, labels and any damage.
- The outcome you are asking us to review.
Contact us before returning anything. Do not use an address from this page for a return. Wait for written instructions that confirm whether the item can be returned and where it should be sent. If you have already received a return instruction, follow it and keep proof of postage.
After We Review Your Request
We will review the order details and evidence you provide and contact you with the outcome. Approval, rejection, refund amount, refund destination, deductions, return shipping costs and processing times are not confirmed on this page.
If a refund is approved, the method and timing will be explained in your outcome message. Your bank or payment provider may need additional time to show a refund after it is issued. We do not promise a refund, replacement or exchange before review.
Contact Us
Zolaviri
Website: zolaviri.shop
Email: vaughan@zolaviri.shop
Address: 1 Molyneux Drive, Wallasey, CH45 1JS, United Kingdom
We typically respond within 1–2 business days.