These Terms of Service explain the rules for using zolaviri.shop and for buying Zolaviri products from us. They cover browsing the store, placing an order, paying, receiving a delivery, and contacting us about a return or refund. In these terms, “we”, “us” and “our” mean Zolaviri, and “you” means the person using the store.
Please read these terms before you order. By using the store or submitting an order, you agree to these terms and to the store policies they refer to. If you do not agree, please do not use the store or place an order.
Who is responsible for your order
Zolaviri is the brand behind this store. Our store is hosted on Shopify, which provides the ecommerce platform that lets us display products, take orders, and process payments. Shopify is not the seller of Zolaviri products, is not a party to the contract between you and us, and is not responsible for fulfilling your order.
Our store is aimed at customers in North America, Europe, and Australia. The store is presented in English. If you access the store from another location, you are responsible for complying with any local laws that apply to you.
Using the store
You may use the store for lawful shopping and for contacting us about products or orders. Please do not:
- place fraudulent orders or use another person’s payment or identity without permission;
- try to gain unauthorised access to the store, its systems, or another customer’s information;
- introduce malware, interfere with the store’s security or operation, or scrape protected data;
- copy, resell, or commercially use store content or images without our permission; or
- use the store in a way that harms other customers or breaks applicable law.
Please give us accurate, complete, and current information when you order, pay, arrange delivery, or contact us. If information is missing or incorrect, we may need to contact you before we can proceed.
Product information and availability
We work to keep product titles, descriptions, images, colours, sizes, specifications, and prices accurate. Screen settings, lighting, and device differences can affect how colours and details appear, so please read the product description carefully and contact us if anything is unclear before ordering.
Products and specifications are subject to availability. If an item you ordered is unavailable, we will contact you to discuss the options available under the circumstances. We do not promise that every product will remain in stock or that a particular product will be restocked.
Prices and payment
The price that applies to your order is the price shown on the store when you submit your order, together with any charges shown at checkout. Please review the checkout screen before you pay. If you have a question about a charge, contact us before completing your order.
You must provide valid payment and billing information. By submitting an order, you authorise us and the payment providers used at checkout to charge the amount shown for that order. Payments are processed through the payment methods offered at checkout. We do not list specific card networks or payment providers in these terms.
If we discover an obvious error in a price or product description, we may contact you before accepting or fulfilling the order so that you can confirm whether you want to proceed. If you do not wish to proceed, you may cancel the order. Nothing in this section limits rights you have under applicable consumer law.
Order confirmation and acceptance
When you submit an order, you are asking to buy the products in it. The checkout process will tell you when your order has been submitted. We will then confirm whether we can accept it. If we cannot accept or fulfil an order, we will contact you using the details you provided.
We may need to contact you before accepting or fulfilling an order if a product is unavailable, payment is not authorised, your delivery details are incomplete, the order appears to contain an obvious error, or we suspect fraud or another legal issue. If we cannot resolve the issue, we may decline or cancel the order. If we cancel an order after payment, we will refund the amount paid for that order in line with the applicable payment process.
If you need to change or cancel an order, contact us as soon as possible at vaughan@zolaviri.shop. We cannot guarantee that changes can be made after an order has been accepted or dispatched.
Delivery
Delivery arrangements, including where we deliver and any estimated timeframes, are described in the Shipping & Delivery information published on the store. Please review that information before ordering. Any delivery timeframe shown is an estimate unless we expressly state otherwise.
Specific delivery regions, charges, carriers, and rules on when ownership and risk pass are not set out in these terms. The information shown on the store or at checkout applies to your order, together with your statutory rights.
Returns, refunds, and exchanges
Returns, refunds, and exchanges are handled under the returns information published on the store and under the consumer rights that apply to you. Please contact us before sending anything back so we can confirm the correct process.
Nothing in these terms removes or limits any right you have under applicable consumer law, including rights relating to products that are faulty, not as described, or not fit for purpose.
Content and intellectual property
The Zolaviri name, the store design, and the original text and images we create for this store are protected by intellectual property laws. You may not copy, sell, or use them for commercial purposes without our permission. This does not prevent you from sharing a product page for personal, non-commercial purposes or from using the store in the normal way.
We do not claim ownership of third-party brands, themes, or content that may appear on the store. If you believe content on the store infringes your rights, contact us with details so we can review it.
Third-party links and services
The store may include links to third-party websites, payment services, delivery services, or social media. Those services are provided by other organisations and have their own terms and privacy policies. We are not responsible for their content or operation, but this does not exclude any responsibility we have to you under these terms or applicable law.
Your privacy
Our Privacy Policy, published on the store, explains how we collect, use, and protect personal information. Please read it before using the store. It applies alongside these terms, and nothing in these terms changes the privacy commitments set out there.
Service availability and responsibility
We aim to keep the store available, but it may be interrupted by maintenance, technical problems, or events outside our reasonable control. We do not guarantee that the store will always be available, error-free, or secure.
We do not exclude or limit our liability where the law does not allow us to do so. This includes liability for death or personal injury caused by our negligence, fraud, or any breach of your consumer rights. We are responsible for products that are not as described, faulty, or not fit for purpose in accordance with applicable law.
Changes to these terms
We may update these terms to reflect changes to the store, our policies, or legal requirements. The version published on this page applies when you use the store. Please check this page before placing an order. Changes do not affect an order that has already been accepted unless the law requires otherwise.
Contact us
If you have a question about these terms, an order, or a product, contact us at vaughan@zolaviri.shop. You can also visit zolaviri.shop.
Our postal address is:
Zolaviri
1 Molyneux Drive
Wallasey
CH45 1JS
United Kingdom